Refund policy

Refund & Return Policy

At Haved (www.haved.shop), operated by TABLE 4 COLLECTIVE PTY LTD, we stand behind the architectural integrity and material caliber of our products. We offer a transparent, comprehensive 30-day return window tailored to provide absolute transactional confidence.

1. Return Window Eligibility

You possess a strict period of thirty (30) calendar days from the verifiable date of package delivery to request a formal return. To be eligible for an approved return, the product must remain in its original, pristine condition: unused, unwashed, unaltered, and completely free of signs of wear. It must be housed securely within its original manufacturer protective molded foam and external packaging boxes.

2. Return Logistics Costs

  • Return Shipping Fees: Free Returns ($0.00 USD). Haved fully covers domestic or international return freight costs for eligible products within the 30-day window.
  • Restocking Charges: Zero ($0.00 USD) restocking fees will ever be applied to any valid return transaction.

3. Step-by-Step Return Implementation Procedure

  1. Initiation: Transmit an explicit return request to our support department via email at info@haved.shop. Please state your unique Order Number, specify the items you wish to return, and provide high-definition photographs documenting the item's condition.
  2. Authorization & Label Issuance: Upon validation of your request within 24-48 business hours, our customer care staff will issue a digital, prepaid Return Shipping Label along with precise regional return depot instructions. Do not dispatch merchandise back to the origin address on the parcel without explicit written consent from Haved.
  3. Parcel Handover: Securely pack the item using its original protective packaging elements to prevent transit breakage. Affix the prepaid label to the exterior and hand the package over to the designated postal carrier within 7 calendar days of label issuance.

4. Inspection and Refund Processing Timelines

Upon safe arrival of the returned parcel at our operational warehouse facility, our quality control team will execute a physical inspection within three (3) business days. Once approved, a refund authorization will be issued:

  • Processing Duration: Financial refunds are executed and settled within 10 Business Days from the date of formal return approval.
  • Refund Channel: Reversals are automatically credited back to the original method of payment (e.g., the specific Visa, Mastercard, or alternative digital account utilized during checkout). Please note that individual banking corporations or credit card institutions may require an additional 2-5 business days to clear funds into your account ledger.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your package comprehensively upon arrival. If an item is structurally compromised, broken, or defective due to transit forces, notify us at info@haved.shop within 48 hours of delivery. Include photographic or video verification. Haved will expedite an immediate, free product replacement or issue a full financial reversal, covering all relevant logistical costs.